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Is Qantas customer service 24/7?

When you encounter an issue with the booking you have with Qantas Airways, it is usual to wonder about the customer service operational hours so that you can obtain prompt support from their representative. Qantas is a renowned airline in Australia and is known for the best customer support commitment with other travel services. For the utmost level of reliability and connection with the support team, Qantas' 24/7 customer service is available. Now, you may need help determining where you can get official assistance from the support team. This blog is provided to help you understand the different means of communication of Qantas and how to approach an official person to request help.

Qantas Airways different means of communication

The different means of communication available at Qantas Airways are listed and explained separately here for your reference:

1. Phone Call

If you need assistance with anything related to Qantas Airways by directly communicating with an official person, you can easily reach out to their support team by making a phone call. To get in touch with an airline's representative, you can follow the below calling prompts:

  • Start by dialing the Qantas phone number: 1 (800) 227-4500,
  • You will first have to set your preferred language on the call,
  • Next, you will be prompted to select your desired option according to your requirements,
  • As soon as your call is transferred to the support desk, your call will be on hold,
  • After an official person avails, you can ask for the required answer by sharing your query.

2. Live Chat

Online communication is also possible with the help of live chat, which is provided on Qantas's website. You can share any query respecting travel to attain an official answer without much waiting in the live chat. Now, find out how you can talk with an official representative to resolve your queries from the below procedure:

  • Go to the webpage of Qantas in your browser,
  • You must look for the "Contact Us" column by extending the Help menu,
  • Now, on the appeared page, you must navigate the "Live Chat" means,
  • A small screen will pop on the page, where you must tap the "Chat Now" button,
  • Now, start communicating with the connected representative on the chat.

3. Email

Sometimes, it is not possible to avail of customer support by direct calling, and at that time, using email might be the best alternative for you. You can simply share the requirements with the support team by writing an email to qantasagencyconnectnz@qantas.com.au. The email must be drafted with a proper description of the query or the need, along with the concerning reservation details. The response to the email can be expected in around 48 hours.

4. Social Media

Plenty of social media handles are available where a person can grab support from the support team. If you are wondering about getting assistance in one of the social media handles, you can use the direct message option, posting a story by tagging Qantas or by adding comments. Now, learn how you can get through to an official representative on a social media handle with the below points:

  • Go to the webpage of Qantas Airways and scroll down to the end,
  • You can find various social media handle options,
  • Now, click on the desired one and direct to the page,
  • Then, as per your preference, you can share your query to request support.

What is the best time to call Qantas to get immediate support?

As Qantas has offered a 24/7 support team for the reliability of customers, one still may look out for the best hour of calling to avoid long wait times. Generally, calling at the earliest in the morning to offer less hold times comparatively to mid-hours. Also, calling at midnight is best to receive prompt and immediate support.

What services can be attained by Qantas' customer support?

Many individuals may wonder about what services can be requested from the official representatives available at Qantas' customer support. The following is a brief of the services offered by the airline's support desk:

Reservation - The representatives can help the individuals with the reservation matter. They can offer reservation details, make a suitable reservation or may offer modification on the same if needed.

Special Assistance - There could be requirement of special assistance at the airport or during boarding on the plane, and Qantas offers the same to its customers. By connecting to an official representative, the required special assistance can be requested.

Seat Upgrade - In case someone wants to travel in a higher class with Qantas but has a reservation in a basic class, they can connect to the support desk to ask for the seat upgrade as per the requirement. The available official can guide you through the process and eligibility. 

Complaint - For any inconvenience, Qantas welcomes complaints from their customers. A person can get through to the support team to file an appropriate complaint with the officials and compensate as per the situation.

Refund Claims - In case there has been a flight cancellation and you are eligible to get the refund of your ticket, you must reach out to the support team to submit a claim for your refund.

Lounge Access - To get access of premium lounges at the airports, you can connect to an official person at Qantas and understand the requirements and fulfill the charges for the same.

Baggage allowance - If you have yet to understand your baggage allowance, you must talk to an executive at Qantas and share your fare details to get the guidance on carrying the bag on the flight. Additionally, you can ask to add excess baggage to your reservation if required.

Flying with Pet - Those who want to travel with their pet on the Qantas flight are also required to get through to Qantas support desk to understand the policies and requirements of flying with pet.

Hence, if you ever want to get through to the Qantas support desk, you must be aware of the possible means of communication to use. You should also not worry about Qantas 24/7 customer service. The support team is all day available to offer support regarding travel.